Terms of Service

1. Agreement to these terms

These Terms of Service (“Terms”) are a binding agreement between you and Technologie Partexia Technology Inc., a federally incorporated Canadian corporation (“Partexia,” “we,” “us”), covering your use of the Partexia mobile application and the partexia.com website (together, the “Service”). By creating an account or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. Who may use the Service

Partexia is a professional tool intended for automotive locksmiths and related trades. You must be at least 18 years old and able to enter into a binding contract. If you use the Service on behalf of a business, you represent that you are authorized to accept these Terms for that business.

3. The Service

Partexia lets you enter or scan a Vehicle Identification Number (VIN), or choose a make, model and year, and retrieve OEM key-related part data - such as transponder keys, key fobs and remotes, and ignition lock cylinders - together with photos and related reference information. The app is available on Google Play and the App Store in the United States, Canada and Mexico. We may add, change, suspend, or remove features at any time to improve the Service.

4. Accounts

To use Partexia you create an account with your name, email address and company name, and verify your email with a one-time code we send you. You are responsible for keeping your credentials confidential and for all activity under your account. Notify us promptly at support@partexia.com if you suspect unauthorized use.

One account, one device at a time. An account may be signed in on a single device at any given moment. Signing in on a new device signs the account out of the previous one. Accounts are for individual use and may not be shared between people; if your business needs several users, each person needs their own account and subscription.

You can delete your account at any time in the app, under Account → Manage account → Delete account. This permanently removes your profile, your lookup history and your part reports and cannot be undone. Deleting your account does not cancel your subscription - see section 5.

5. Subscriptions and billing

Partexia requires a paid subscription. Subscriptions are sold exclusively as auto-renewable in-app purchases through Google Play on Android and the Apple App Store on iPhone, in a monthly and a yearly plan. The current price for your storefront is shown in the app before you confirm the purchase, and your purchase is also subject to the terms of the store you buy it from.

• Renewal. Your subscription renews automatically at the end of each period unless you turn off auto-renew at least 24 hours before the period ends. Google charges your Google Account when each period renews; Apple charges your Apple Account within 24 hours before each renewal.
• Cancelling. You manage and cancel your subscription in Google Play or your Apple Account subscription settings, not in the Partexia app. We cannot cancel it for you. Cancelling stops future renewals; access continues until the end of the period you already paid for.
• Switching plans. On iPhone, changing between the monthly and yearly plan takes effect at your next renewal date, not immediately. On Android, switching to yearly takes effect and is charged immediately, with your unused monthly time added to the new period; switching to monthly takes effect at your next renewal date.
• Refunds. Google or Apple, not Partexia, processes payments and handles refunds. Refund requests go to Google through Google Play or to Apple through reportaproblem.apple.com, and are decided under that store’s policies.
• Price changes. Prices may change. Where the store or applicable law requires it, you will be notified and asked to consent before a change affects your renewal.

We never receive your card details. The store tells us, through our subscription provider RevenueCat, whether your account is entitled and when its access expires.

6. Acceptable use

You agree not to:

• Copy, scrape, bulk-download, resell, or redistribute the part data or any other content from the Service.
• Reverse engineer, decompile, or attempt to extract the source code or underlying database of the Service, except where permitted by law.
• Use the Service for any unlawful purpose or in a way that infringes the rights of others.
• Interfere with, disrupt, or place undue load on the Service or its infrastructure.

7. Accuracy and professional judgment

Part numbers, vehicle decodes, and related data are provided for reference and convenience. We work hard to keep this information accurate - curating it from dealer catalogs and cross-checking it - but we do not guarantee its accuracy, completeness, or fitment for any particular vehicle. You are responsible for verifying part numbers and fitment before ordering parts, cutting keys, or performing any work. Partexia is a professional aid and does not replace your own judgment.

8. Intellectual property

The Service, including the app, its curated database, content, design, and the Partexia name and logo, is owned by Partexia or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose while you comply with these Terms. No other rights are granted.

9. Feedback

If you send us suggestions or feedback, you grant us the right to use it without restriction or compensation to you.

10. Third-party services

The Service relies on third parties: Google (Google Play distribution, billing and refunds, and on-device barcode scanning) and Apple (App Store distribution, billing and refunds), RevenueCat (subscription receipt processing), Supabase (database and authentication hosting), Sentry (crash and error reporting), Resend (transactional email), and public VIN-decoding sources. What they do with data on our behalf is described in our Privacy Policy. We are not responsible for the availability, content, or practices of third-party services.

11. Disclaimers

The Service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any data will be accurate.

12. Limitation of liability

To the maximum extent permitted by law, Partexia will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss arising from incorrect parts, lost profits, or business interruption, even if advised of the possibility. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the twelve months before the claim.

13. Indemnification

You agree to indemnify and hold Partexia harmless from any claims, damages, or costs arising out of your misuse of the Service, your violation of these Terms, or your infringement of any third-party rights.

14. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms or use the Service in a way that could harm Partexia or others. Provisions that by their nature should survive termination - such as intellectual property, disclaimers, limitation of liability, and indemnification - will continue to apply.

15. Changes to these terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, notify you in the app. Your continued use of the Service after changes take effect means you accept the updated Terms.

16. Governing law

Partexia is established in Canada, and these Terms are governed by the laws of Canada and of the province in which Partexia is established, without regard to conflict-of-laws rules. Nothing in these Terms removes any mandatory consumer-protection right you have under the law of the place where you live.

17. Contact

Technologie Partexia Technology Inc., Canada. Questions about these Terms? Email support@partexia.com.