Delete your Partexia account

Partexia is an app for automotive locksmiths, published on Google Play and the App Store by Technologie Partexia Technology Inc.

Delete your account in the app

1. Open Partexia and sign in.
2. Tap the Account tab, then Manage account.
3. Under Danger zone, tap Delete account.
4. Read what will be deleted, tick the confirmation box and tap Continue.
5. Type DELETE and tap Delete my account.

Your account is deleted right away, and you are signed out on that device. Your phone needs an internet connection to do this.

Delete your account by email

If you no longer have the app or cannot sign in, email support@partexia.com from the email address you use for your Partexia account, with the subject “Delete my Partexia account”. Sending from that address is how we know the request is yours; if you no longer have access to it, say so and we will work out another way to confirm it is you. We delete the account and its data within 30 days and reply to confirm when it is done.

Cancel your subscription separately

Deleting your Partexia account does not cancel your subscription. Subscriptions are billed by Google Play or the App Store, and only you can cancel them there. Cancel first, or the store will keep renewing it after your account is gone:

• Android: open the Play Store, tap your profile picture, then Payments and subscriptions → Subscriptions → Partexia → Cancel subscription.
• iPhone: open Settings, tap your name, then Subscriptions → Partexia → Cancel Subscription.

What is deleted

Deleting your account permanently deletes:

• Your sign-in: your email address and password. You cannot sign in with them again.
• Your profile: your name, company, phone number and location.
• Your lookup history: every VIN and vehicle search you ran, and the results.
• Any part problems you reported to us.
• Your subscription status as stored by Partexia, and your device session.
• Lookup results saved on the phone you deleted the account from.

Deletion is permanent and cannot be undone. If you sign up again later with the same email, you start with an empty new account.

What is kept, and for how long

• Purchase records. Google and Apple keep the record of your subscription purchases under their own policies. Our subscription service keeps the purchase and renewal history it received from the store, linked to an anonymous app id rather than your name or email. These are kept so purchases and refunds can be accounted for.
• Contact record. When you sign up, your name, email address, phone number and company are added to the contact list we use to stay in touch with customers. Deleting your account in the app does not remove this record. Email support@partexia.com and we will remove it. If you ask us to delete your account by email, we remove it as part of the same request.
• Crash reports. Crash reports the app sent before you deleted your account stay with our crash-reporting service until they expire and are deleted automatically. They contain an anonymous account id and device details, never your name, email or phone number.
• Server logs. Short-lived technical logs are deleted automatically, typically within a few days.

We may also keep information when the law requires us to, for example to resolve a dispute or respond to a legal request, and only for as long as that requires.

Android waitlist

Joining the Android waitlist on this website is separate from your app account, and deleting the account does not remove you from it. To be removed from the waitlist, email support@partexia.com.

Questions

See our Privacy Policy for everything we collect and why, or email support@partexia.com.