Privacy Policy
This policy explains what information Partexia collects, how we use it, and the choices you have.
Last updated: July 23, 2026
Overview
Partexia (“Partexia,” “we,” “us”) provides a mobile app and website that help automotive locksmiths look up OEM key-related part numbers by Vehicle Identification Number (VIN). We respect your privacy and collect only what we need to provide the service.
Information we collect
Account information
When you create an account, we collect your email address and authentication credentials, which are managed through our authentication provider. We do not store your password in plain text.
Lookup data
When you use the app, we record the VINs you look up and the resulting searches so we can show your search history and provide offline access to recent vehicles. A VIN identifies a vehicle, not a person.
Subscription information
If you subscribe, the purchase is processed by the Apple App Store or Google Play. We receive your subscription status from those stores to enable your subscription features. We do not receive or store your full payment card details.
Device and usage information
We may collect basic technical information such as device type, operating system version, and app version to operate the service, diagnose problems, and improve reliability.
Waitlist sign-ups
If you join our pre-launch waitlist, we collect the email address you provide and, optionally, your name, together with a record of your consent and the date you signed up. We use this only to email you about the Partexia launch and early access. You can unsubscribe at any time, and we do not sell or share your address with third parties for their own marketing.
How we use information
- To provide VIN decoding and OEM part-number lookups.
- To maintain your search history and recently viewed vehicles.
- To manage your subscription and its features.
- To send launch and early-access updates to people who joined the waitlist, with their consent.
- To operate, secure, troubleshoot, and improve the service.
- To respond to your support requests.
How we share information
We do not sell your personal information. We share information only with service providers that help us run Partexia - for example, our cloud backend and authentication provider, and the Apple and Google app stores for subscriptions. These providers process data on our behalf under appropriate agreements. We may also disclose information if required by law.
Data retention and account deletion
We keep account and lookup data for as long as your account is active. You can delete your account at any time directly in the app, under Account → Manage account → Delete account. Deleting your account permanently removes your profile, your lookup history, and your problem reports, and cannot be undone.
Deleting your Partexia account does not cancel a paid subscription purchased through the App Store or Google Play; you manage and cancel store subscriptions in your Apple or Google account settings. If you prefer, you can also ask us to delete your account and associated data by contacting us at the address below.
Security
We use industry-standard measures to protect your information, including encryption in transit and secure storage of credentials on your device. No method of transmission or storage is completely secure, but we work to protect your data.
Your choices and rights
Depending on where you live, you may have the right to access, correct, or delete your personal information, or to object to certain processing. To exercise these rights, email us at support@partexia.com.
Children
Partexia is a professional tool intended for adults and is not directed to children. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, notify you in the app.
Contact us
Questions about this policy or your data? Email support@partexia.com.