Support

Frequently asked questions

Is Partexia available on Android?

Yes. Partexia is available on Google Play for Android and on the App Store for iPhone.

Which vehicles are supported?

Partexia covers the major OEMs sold across North America, with new makes and model years added regularly. You can see the current coverage right inside the app.

How accurate are the part numbers?

Part numbers are curated from dealer catalogs and cross-checked rather than crowd-sourced. We work hard to keep them correct, but you should always confirm fitment before ordering.

What does a subscription cost, and what plans are there?

Partexia is a paid subscription with a monthly and a yearly plan, sold through Google Play and the App Store. The current price for your country is shown in the app before you confirm the purchase.

How do I cancel my subscription?

On Android, open the Play Store, tap your profile picture, then Payments and subscriptions, Subscriptions, choose Partexia and tap Cancel subscription. On iPhone, open the Settings app, tap your name, then Subscriptions, choose Partexia and tap Cancel Subscription. Cancelling has to be done in the store - we cannot cancel it for you. Your access continues until the end of the period you have already paid for.

Can I switch between the monthly and yearly plan?

Yes. In the app, go to Account and tap Switch to yearly or Switch to monthly. On iPhone, the switch takes effect at your next renewal date. On Android, switching to yearly starts right away and adds your unused monthly time to the new period; switching to monthly takes effect at your next renewal date.

How do I get a refund?

The store you subscribed through processes all payments and refunds for Partexia. On Android, request one from your Google Play order history at play.google.com. On iPhone, request one at reportaproblem.apple.com with the Apple Account you purchased with.

I paid but the app still says a subscription is required.

First make sure you are signed in to Partexia with the same account you subscribed on, and that your phone is signed in to the same Google Account or Apple Account you paid with. Then go to Account and tap Restore purchases. If it still says a subscription is required, email support@partexia.com and we'll sort it out.

Why was I signed out on my other phone?

One Partexia account can be signed in on one device at a time, so signing in somewhere new signs the account out of the previous device. Each person who needs the app at the same time needs their own account and subscription.

How do I delete my account and data?

In the app, go to Account, then Manage account, then Delete account. That permanently deletes your profile, lookup history and part reports, and cannot be undone. Cancel your subscription in Google Play or your Apple Account settings first - deleting the account does not cancel it. You can also email support@partexia.com from your account address and we'll delete it for you.

I think a part number is wrong - what do I do?

Please tell us. Report it from the part screen in the app, or email support@partexia.com with the VIN and the part in question, and we'll review and correct our data.